Windows Summit 2010 5/22/2019 © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows Troubleshooting Platform (Windows のトラブルシューティング プラットフォーム) Windows Summit 2010 5/22/2019 Windows Troubleshooting Platform (Windows のトラブルシューティング プラットフォーム) Matt Bielman Lead Program Manager (Diagnostics) Microsoft Corporation © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows Summit 2010 5/22/2019 目的 Windows®トラブルシューティング プラッ トフォーム (WTP) をシステム ビルダーが 使用して、サポート費用を節約しながら より優れた顧客サービスを提供する方法を 説明する 新しい自動化されたトラブルシューティン グ ソリューションを効率的に作成する方法 を説明する © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

議題 概要 システム ビルダーにとっての利点 Windows トラブルシューティング パック の作成方法 皆様へのお願い リソース Windows Summit 2010 5/22/2019 議題 概要 システム ビルダーにとっての利点 Windows トラブルシューティング パック の作成方法 皆様へのお願い リソース © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

WTP (Windows トラブルシューティング プラットフォーム ) の概要 Windows Summit 2010 5/22/2019 WTP (Windows トラブルシューティング プラットフォーム ) の概要 WTP は、下記を可能にする Windows 7 の 一連の機能 複雑な問題に対するシンプルで自動化された自己解決 ソリューション Windows 7 のエンド ユーザーに対する一貫したトラブ ルシューティング エクスペリエンス 誰でもトラブルシューティング ツールを迅速に作成可 能 組織における既知の問題への自動的な対処のサポート Microsoft およびシステム ビルダーによる、Windows 7 のエンド ユーザーへの新規および更新パックの公開 © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows トラブルシューティング プラットフォーム Windows Summit 2010 5/22/2019 デモ Windows トラブルシューティング プラットフォーム © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

システム ビルダーにとっての利点 Windows 7 およびWindows Server® 2008 R2 の一部 Windows Summit 2010 5/22/2019 システム ビルダーにとっての利点 Windows 7 およびWindows Server® 2008 R2 の一部 Windows 7 の多数の一般的なシナリオをカバー Windows PowerShell に基づくオープン プラットフォーム エンド ユーザーのセルフ ヘルプ機能 サポート エージェントによる、一般的なトラブルシュー ティング手順への迅速なアクセス アプリケーション、ハードウェア、および Windows を併用 PC の形やモデルに基づいた、的を絞ったトラブルシュー ティング 自社ブランドのトラブルシューティング エクスペリエンス © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows トラブルシューティング パックの作成方法 Windows Summit 2010 5/22/2019 デモ Windows トラブルシューティング パックの作成方法 © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

WFP のアーキテクチャ 検出スクリプト Windows トラブルシューティング ランタイム エンジン 解決スクリプト 根本的な原因 Windows Summit 2010 5/22/2019 WFP のアーキテクチャ Windows トラブルシューティング パック ホスト プロセス(GUI) ホスト プロセス (コマンド ライン) 識別メタデータ 根本的な原因 Windows トラブルシューティング プラットフォーム 検出スクリプト Windows トラブルシューティング ランタイム エンジン 解決スクリプト 検証スクリプト PowerShell スクリプト プラットフォーム コマンドレット ローカライズされたリソース Windows PowerShell ランタイム © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows トラブルシューティング パック Windows Summit 2010 5/22/2019 WTP のワークフロー Windows トラブルシューティング パック 識別メタデータ 根本的な原因 A 根本的な原因 B 根本的な原因 C 根本的な原因 D 根本的な原因 検出 未検出 検出 検出 検出スクリプト 解決スクリプト 成功 未実行 成功 失敗 検証スクリプト 未検出 未実行 検出 検出 ローカライズされたリソース 修正済み チェック 済み 未修整 未修整 © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

デモ 既知の問題への 対処の自動化 Windows Summit 2010 5/22/2019 © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

他のエクスペリエンスへの トラブルシューティング パックの統合 Windows Summit 2010 5/22/2019 デモ 他のエクスペリエンスへの トラブルシューティング パックの統合 © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

まとめ Windows トラブルシューティング プラット フォームにより、システム ビルダーは 下記を実現可能 Windows Summit 2010 5/22/2019 まとめ Windows トラブルシューティング プラット フォームにより、システム ビルダーは 下記を実現可能 一般的な問題への対処の自動化によりサポート 費用を削減 トラブルシューティング パックを既知のエクス ペリエンスと統合して、より優れた顧客サービ スを提供 Windows Troubleshooting Pack Designer を 使用して、効率的な新しいソリューションを 作成 © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows Summit 2010 5/22/2019 皆様へのお願い トラブルシューティング パックについて、ローカル エクスペリエンス、オンライン コンテンツ、対話型 音声応答 (IVR)、エージェント ワークフローなどを 参照してください。 サポート組織やパートナーと連携し、貴社にチャン スをもたらす分野を特定してください。 自社独自のエクスペリエンス用の、新しいトラブル シューターを構築してください。 既存の一般的なトラブルシューティング シナリオを 拡張して、構成固有のトラブルシューティングを構 築してください。 このセッションの発表について、評価フォームへの 記入をお願いいたします。 © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

リソース システム ビルダー向け 開発者向け エンド ユーザー向け Windows Summit 2010 5/22/2019 リソース システム ビルダー向け Windows 7 Troubleshooting – Known Root Causes http://msdn.microsoft.com/en-us/library/ee330866.aspx MSDT コマンド ライン引数 http://technet.microsoft.com/en-us/library/ee424379(WS.10).aspx Windows トラブルシューティング プラットフォームに関するブログ http://blogs.msdn.com/mattbie/ 開発者向け Windows Troubleshooting Platform (MSDN®) http://msdn.microsoft.com/en-us/library/dd323778(VS.85).aspx Microsoft Windows SDK for Windows 7 http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=c17ba869 -9671-4330-a63e-1fd44e0e2505 Windows Troubleshooting Pack Designer CTP http://connect.microsoft.com/site919/ Windows PowerShell ファースト ステップ ガイド http://msdn.microsoft.com/ja-jp/library/aa973757(VS.85).aspxaspx エンド ユーザー向け Windows でのトラブルシューティング http://windows.microsoft.com/ja-jp/windows7/Troubleshooting-in-Windows/ © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Windows Summit 2010 5/22/2019 © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.